We are expected to have a great time when we travel, go on vacation, and take a holiday – aren’t we?
However, sometimes we may get annoyed by the “little things” that then become big things (if ignored) and before you know it – aaaaarghhhhhh!!
Here are 8 Ways that Hotels may ANNOY Travelers:
1. Charge GUESTS hundreds of dollars per night, then charge $15-$25 dollars a day for WIFI service. I don’t want to ASK for FREE WIFI, especially when I know how little it costs the hotel to setup WIFI services. It’s about $3 a month per room – that’s an average of .10 cents a day and you want to charge me what??
2. Rearrange personal toiletries left in the bathroom but don’t replenish shampoos/soaps in the shower. I understand that you want to be “helpful” so that I may tip you well (don’t worry, as long as you change my sheets, you’ll get a handsome tip.) But to not replace soaps, replenish bathroom tissue, or provide enough clean towels? Now that would be most-helpful.
3. Call the next morning at 7am (with a phone set to SCREAMING LOUD) to ask if everything’s okay. Some people “sleep in” while on vacation. The last thing I want to do is to bolt out of bed because of a SREAMING RINGER and then be asked “How’s everything.” Trust me, I will give you an earful after that. This happens so often that we literally unplug the phone cord before we go to bed now. Also, make sure the alarm clock is set to off – if you can’t figure it out – unplug and use your mobile phone alarms if needed.
4. Watered-down bottles of alcohol. What is up with that? Don’t they think we’re going to notice? I do not drink much alcohol, so if I can’t taste it, imagine my partner who can drink lots of “spirits” with no problem? Then they’ll charge extra for added (still watered-down) alcohol and you’re left paying $20 for essentially a virgin drink.
5. Asking every 5 minutes if guests want something to drink/eat in the pool/beach areas. We get it – you want to make cash tips, but if you annoy us, we’re not going to want to come down to the pool/beach areas. On more than one occasion, a staff member woke up my Partner to ask if he needed “something,” in which he replied, “Yes – to be left alone for an hour.”
6. Bombard guests by hawking time-shares, selling excursions/trips, pushing spa services, and tickets for sale to local clubs. Listen – we did all those explorer/adventure trips more times than we can count in our younger years. Now, we just want to relax, lay in the sun, and prepare for nothing. If the Hotel has Spa Services – that’s great. Promote and market your spa and all it has to offer, but once is quite enough.
7. Hotel noise – the kind EMPLOYEES make! When other guests make noise, it’s an easy fix – usually. But when employees make noise (slamming doors, having loud conversations across the hallways, talking on mobile phones, etc.) at the wee hours of the morning, it’s not so cute! Once, we were abruptly awakened by a drill gun – A DRILL GUN! The bungalow next door had a loose something or another and so it was being ‘taking car of” at 7am.
8. The room safe cannot accommodate today’s modern devices. Today’s traveler, couples, and families each have electronic devices, smartphones, tablets, and laptops that they want to put away in a “safe” place like…well like…well like a safe. Some room safe boxes can hardly handle a wallet and a watch much less an iPad or two. About 8 years ago, a Floridian Hotel asked if I wanted to upgrade to a bigger room with a slightly larger safe box AND wanted to charge me for the upgrade. I said, “You’re in need of modern utility upgrades and your solution is to charge me for a room with a slightly larger safe?” I got the new room at no charge and the safe was NOT that much bigger (still couldn’t fit our tablets) but I’ll never stay there again.
I hope you hoteliers were paying attention! I’m not much of a complainer to my audience (that’s how come they have not heard all this before), but at least I didn’t name names. I’m hoping if your property has these problems, that you’ll correct them BEFORE “other guests” get there.