Tag Archives: hospitality
Are you courteous to strangers?
I am…almost to a fault. I feel like if you are going to be in close proximity to someone (on an elevator, on the subway, the law office, etc.,) what is the harm in saying, “How are you?” Even if I’m … Continue reading
Clients/Customers or Priorities? Service or Hospitality?
When you walk in to your Lawyer’s office, Dentist ‘s Office, and/or Doctor’s office, do you feel like a client? How about when you call your Banking Representative or when you call your PC/MAC support line, do you feel like a … Continue reading
Personality Changes in Pre-Law
Most of my Lawyer friends, Professors, Paralegals, Legal Secretaries, and General Managers all say the same thing: When one becomes a lawyer, one’s personality usually goes through severe changes. People just become “cases,” creativity goes out the window, and patience … Continue reading
A journal page (regarding a recent interview)…
I walked in about 10-15 minutes early. The receptionist did not greet me. Instead, she was on her mobile phone laughing up a storm. I waited. It gave me time to notice that the reception area was dirty. The receptionist finally … Continue reading
It’s AVON calling…
My niece is a young entrepreneur herself. She’s been using avon products for years and can really advise you on which products are best for YOUR optimal results. Check her out at: http://youravon.com/rde-leon
10 Tips to Make Your Clients Feel Welcomed at the Office:
1. Display some cheery flowers for the “Reception Area” every Monday – never the same bouquet twice. I really didn’t believe that flowers can affect people, I really didn’t. Then, I saw a man’s eyes light-up and actually say, “Those flowers … Continue reading
Is your Law Firm giving Customer Satisfaction Surveys?
Research indicates that if complaints are responded to and handled effectively by law-firms, nearly 100% (actually about 96 percent) of clients will stay. Keeping an existing client happy with your service will just bring you more clients. But a dissatisfied … Continue reading
I Constantly See New Faces at my Lawyer’s Firm!
Employee turnover is a symptom – not a problem. No company has a turnover problem. Turnover (like absenteeism or conflict) is the result of deeper issues that have not yet been resolved. Maybe it is low morale, employer ego issues, … Continue reading
CAN I FIRE MY LAWYER?
Yes. You have the right, authority, and power to fire your lawyer. As mentioned before on this site, a client’s problem with a lawyer is usually a problem of communication. Inform your attorney if you are at all displeased with him or her. … Continue reading
Looking for an Immigration Lawyer?
Hiring an immigration lawyer is never easy but here are my 5 tips to assist you in your decision to obtain an attorney. 1) Is she or he an AILA member? AILA is an acronym for the American Immigration Lawyers … Continue reading
Did you know…
that the number one reason why attorneys lose their clients is NOT because of their fees but because of their lack of communication? I’ve said it before (now where did I say that?) but a client who feels attended-to and respected (regardless of their … Continue reading
Don’t Nag Us to Pay Legal Bills Early!!
Please don’t nag us to pay your December 10th invoices by year end. It’s just not our problem that you woke up the day before Christmas Eve and realized your partnership points / bonus payment / bragging rights would … Continue reading